At Sheza Amani Couture, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy.
Eligibility for Return & Exchange:
- Returns and exchanges must be requested within 7 days of the delivery date.
- Items must be in their original, unused, and unworn condition with all tags, packaging, and accessories intact.
- Items purchased under sale, special discounts, or promotions are not eligible for return or exchange.
- Custom or made-to-order products cannot be returned or exchanged.
How to Initiate a Return/Exchange:
- Contact Us: Email our customer support at support@shezaamani.com with your order number and reason for return or exchange.
- Approval: Once your return/exchange request is approved, you will receive further instructions regarding the process.
- Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a defect or error on our part.
Refund Process:
- Once we receive your returned item, it will be inspected, and you will be notified of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days after inspection, and the credit will be applied to your original method of payment.
Exchange Process:
- For exchanges, once the original item is returned and inspected, the replacement will be shipped within 5-7 business days, subject to availability.
Non-Returnable Items:
- Custom-made and personalized products
- Items purchased on sale or during promotions
- Intimate clothing and accessories for hygiene reasons
For any questions or concerns, feel free to contact our customer support at support@shezaamani.com.
